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Businiess name:
Home Depot
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Review by:
citysearch c.
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Review content:
When will I ever learn that A GOOD MARKETING CAMPAIGN DOES NOT A GOOD STORE MAKE. Somehow I keep getting suckered into giving them business. Here's an abbreviated version of my most recent regrettable experience:
I purchased a Lawn Boy mower that was supposed to have a $30 Home Depot gift card rebate. (The back of my mind was screaming: "RUN AWAY!" Did I listen? No.) I followed their insanely complex directions to the letter, which included mailing all the original documents to Home Depot's rebate clearing house for processing. Six months later, nothing. Was I suprised? No. Disappointed? Of course.
A visit to the store yielded nothing outside of an ulcer inducing manager who did everything short of accusing me of lying about the store ever having such a program. Did I have my ORIGINAL receipt? No, because I was instructed to mail it in. More public, loud customer-berating ensued. Flabbergasted, I called their home office from the customer service desk. Yes, they had the sale on file. No, they didn't have the rebate into because that was outsourced to another customer service center in another state... Several phone calls into the continuing nightmare, I JUST GAVE UP. I'm guessing that was their goal. They brow-beat me and saved $30 in the process. I'm tired of having a series of failed expectations and feeling FLAT OUT CHEATED and I'm not interested in (though I've thought about) knocking on the door of the BETTER BUSINESS BEUREAU. I think the best resolution is to hope that you'll learn from my experiences at the Apple Valley, Burnsville, and Bloomington stores (I sense a corporate pattern): Avoid the Orange like the plague.
Thanks for reading.
Pros: Clean and well lit
Cons: Customer service has taken a nose-dive from their early days
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