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Businiess name:
Fds
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Review by:
citysearch c.
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Review content:
I use Monitoronics (1-800-4479239)as my home alarm company. The alarm was working just fine, but I got called from Montoronics that there was a low battery signal. They contract with First Defence Security, Henderson to do their work in Las Vegas. The tech came yesterday to replace the batteries which thought was a simple process, but after 45 minutes told me that he could not get the alarm working after replacing the batteries. So before they came I had a perfectly working alarm, now I had none. He promised to come back this morning at 9 AM to fix the problem, I confirmed the appointment with the supervisor also and expressed my frustration that my perfectly functional alarm was now messed up. No one showed up however today at 9 AM, when I called First Defence Security at about 10 AM, I was told that they had send a message to Monitornics to assign a different company for my problem ! So these smart people at First Defence Security, instead of just replacing a simple battery ended up dismantling my entire system, then never showed up as promised or even call me to cancel the appointment for the next day ! Can't imagine how any company can get any worse than this !
3 years ago, a simple mater lke this took them 3 ot more visits to figure out and correct wasting an endless amount of my time.
Advise for anyone - Avoid them like plaque.
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