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Businiess name:
A A Federal Exterminating Ltd
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Review by:
Maddy J.
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Review content:
Last Friday we saw a hornet's nest forming under the awning of our building. A Federal said they could be here the next day between 10-2. The tech came at 10:30 & said he would remove the hive & spray the awning with chemicals that would kill them on contact for two weeks. Spray on the top of the awning would be removed if it rained (it has not). It is 4 days later & the hive & the hornets have returned.
I called back A Federal Exterminating & a young lady answered the phone. I explained the problem & asked for help. She was shocked & put me on hold to speak with her manager. It seems that no one could believe this happened because the spray lasts for two weeks. I offered to take a picture & email it. A male voice was shouting in the background & while I could not make out what he was saying he was obviously irritated by something -- I can only assume it was my call. I was placed on hold & she came back to tell me that she spoke with the tech who said he informed me it was possible for the hornets to latch back on & rebuild in one of the small grooves. I was then informed it would be another $100 (on top of the $147 we had already spent) to come back & remove the new hive. I asked if we were going to have to spend $100 every four days to have a hive removed. The woman said that perhaps her manager would speak to me. She came back & I was informed once again that all they could do was come out for another $100 to remove the hive. The manager never came to the phone. I calmly told her that while she was the messenger I wanted her to tell her manager I would be sure to share our poor experience with everyone possible.
What I find most aggravating in all of this is the original reaction was that the hornets returning & rebuilding was not possible because the chemicals last two weeks. Then it seems that had been told that I had been informed it was a possibility. If anything I was told that while there could be more hornets in the future, that for at least two weeks they would be killed on contact.
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