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Businiess name:
Genesis of Manchester
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Review by:
Guest
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Review content:
I was initially encouraged that Autofair could find a vehicle to meet specific needs and criteria via phone and e-mail by Lynda. She guaranteed that with so many small (hundreds she stated to choose from) SUVs in this price range/budget with low miles that their great staff would get me in a vehicle in no time. She stated that sales staff is highly motivated to work pricing deals being that it is the end of the month. I was hesitant, as it is a 45 min. drive each way to Autofair, but she convinced me that they would meet my needs. She set a time and told me that I would meet with Gus Mayr. Upon arrival Gus introduced me to Mark and left. Mark was unaware of my needs and all the specifics that Lynda and I spoke about, so I filled him in. I asked what was available given my criteria he said he would find out and would be right back-he was gone over 15 min. Mark told me he had 1 SUV for me to consider. The interior was filthy and it was a bit scratched up-He stated he had one other SUV to consider, but it was large/poor gas mileage. I felt rather deflated-traveling such a long distance knowing that I had a certain budget and I was basically given no options, but a dirty vehicle in need of some paint, which may not have been bad had it been cleaned up first, but this would have meant that they had communicated with Lynda and or read her notes about my needs which she had typed in their computer system prior to my arrival, and truly cared/were prepared to service my needs-not the case sadly. Mark made comments about my trade in vehicle's minor areas of rust and also stated that it was ready for the "bone yard". While my car of 10 years is not showroom material it is my car of 10 years and those statements were not needed. Mark must have sensed my disappointment because he left me and returned with Larry Tentarelli a sales manager. Larry appeared to listen to my concerns and suggested that I walk around the lot pointing out other vehicles that I'm interested to in to Mark and he would do his best to work out s
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