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Businiess name:
Air Flow Designs Heating & Air Conditioning
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Review by:
citysearch c.
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Review content:
I have never seen a company that treated customers as poorly as the office does at Airflow Designs. I first emailed a service request on the weekend and figured I would receive a phone call before lunch on Monday to confirm an appointment time. After I called Monday afternoon I explained the issue and informed them that my issue might take more than half a day to repair so I would need a tech on Tuesday morning. The tech never showed up in the morning I called again and was told that I was next on the list but they were very busy. The tech called around 7 pm and told me it would be 45 minutes before he would be out to my house. I informed the tech of my issue and he agreed it would take at least 2 to 3 hours to repair and he didn't have all the parts. The technician said he would inform the office and they would call to get me on the schedule again. After 9 in the morning the next day no phone call again, so I called and was put on hold for 15 minutes and then was informed that I wouldn't be able to get a technician to my house till sometime in the afternoon and that there was no guarantee. I am amazed to find a company that is scheduling service calls without asking basic information to determine possible problems or the amount of work to be done. This is a basic business tool to ensure technicians are scheduled enough time to complete calls and to better assist customers.
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