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Businiess name:
Microworx
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Review by:
Mike M.
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Review content:
MicroWorx ruined my Sony VAIO and more!This rating is well deserved by MicroWorx and their entire staff; especially Tom, Damian, and the owner. I brought in my Sony VIAO VGN-FW170J for what I thought was going to be a simple repair. The charging jack was broken, and it would not recognize my charger when it was plugged in. Getting my computer in for a repair was simple.. I brought it in, told them what I needed to be done, signed some papers, and I was assured it would be fixed within 3-5 days. Here's where the trouble started. Not only did not meet their 3-5 day deadline to repair the charging jack, they also completely WIPED my hard drive clean of everything. All of the 2,000+ pictures I had of my family, vacations, etc... Gone! All of my important word documents... Gone. Instead of running the latest version of Microsoft Word, they replaced it with Word 95. Seriously? My $800+ Dreamweaver software for website design... Gone! Here's the real kicker; the original SONY battery that came with my laptop computer did not even work. When the battery is put into the computer, it is not recognized and a warning comes up. So, I had no choice but to use my computer while it was plugged into the charger, without the battery in it. If you're not aware, this is terrible for computers and can cause the battery to over heat.That wasn't the end of the hardware issues they had caused. There were about 15-20 lines of dead pixels on my LCD (which were not there before since my computer was practically brand new), the touch pad was installed crooked, and the bottom housing was improperly installed. I am no computer technician, but it is very easy to tell when something is forced together incorrectly and does not fit. To add to my terrible experience, they tacked me with a bill that was $350+! I tried to explain to Damian (the technician) that my computer was completely messed up. He insisted with attitude, that they had no other choice but to wipe the hard drive. I wouldn't bring my laptop to MicroWorx if they paid me. Stay away!
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