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Businiess name:
Absolute Mac
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Review by:
Stephanie R.
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Review content:
STAY AWAY!!! HORRIBLE CUSTOMER SERVICE. We bought a Macbook Pro there, as well as several accesssories and an Apple Care policy. After having a problem with the charger (which turned out to be a universal well-known problem with this unit), we returned to the store, only to be told by Allen that he "believed" that it wasn't covered. When we asked him if he could find out for sure, he changed his story to they absolutely would not cover it without even checking. We looked it up on the website and one of the first items that the Aple Care covers is the charger. We called Apple and they told us that it was indeed covered and they were perplexed as to why they told us it wasn't. This is not the first time that we have had poor support from this store. You would think that after spending over $2K that they would be a bit more helpful! Stay away...go to a REAL apple store!
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