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Businiess name:
Caufield's Novelty
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Review by:
monica h.
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Review content:
I placed an order for KY Derby plastic plates. Other sites sold them in packs of 4 and derbyparties.com (caufield's owned company) had on their site "Eight plastic plates to a package", for the same price. It sounded like a great bargian! Just to be sure I placed a note on my order that the plates were advertised as being "Eight to a package". 2 hrs later I get a call telling me they are 4 to a package. I still had the page open on my computer that showed their site advertising "Eight". I opened a new page and saw that the same page (new window) had been changed to read "Four". I say "changed" because the same url took to to the same item but it now read 4. Because of the note I put on my order someone saw the error and corrected it before calling me! Fortunately I still had their old page up. I took actual pix of my computer monitor and emailed it to them. I was clear and easy to read and it showed the page with the "Eight". I was sure they would honor it bc it was no doubt on their site when I placed the order. NO! They said they can't honor it bc it doesn't show a date. I said, "I'm sorry if your webpage doesn't have a date on it" I asked if they think I opened this page 3 months ago when it read "Eight", left the page up but didn't place the order, then waited until they changed the site to read 4 just so I could pull off this great scam?
I cannot believe that they DIDN'T honor what was clearly their own offer on their own site! Most places will stand by what they advertise just to keep good customer relations. Spoke with Sally initially and then Tracy" the "supervisor who had it in her ability to send me two 4-packs that would make the "Eight" advertised but flat-out refused to do so. You are welcome, Caufields! Glad I was able to point out your ERROR on your webpage! Thanks for nothing!
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