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Businiess name:
Sunlounge Spa, LLC
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Review by:
Sophia S.
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Review content:
HORRIBLE CUSTOMER SERVICE AND UNPROFESSIONAL!!!
I tried booking a teeth whitening appointment, called 4 separate times, nobody would return my call. The 5th phone call I finally got an appointment. The "manager" Steve called to confirm my appointment 3 separate times (guess he couldn't remember which location). The day of my appointment (an hour before) he calls to say "We double booked you, sorry there's nothing I can do, here's the number for you to book your appointment again" After traveling 60 miles for this appointment and taking off work he was very uncaring as to my situation telling me he is the manager and there is just nothing he could do. After calling the location to book my own appointment nobody would answer nor return my call. I then called him back to which he ignored my phone call and never returned my phone call. I finally got a hold of the receptionist who was apathetic and instantly made my appointment. Steve then had the gall to TEXT me, yes the manager of a business texting a client, to say "When you come to have your teeth whitened I will let you tan/Mystic tan for free if you want." really? Grow a pair and own up to your mistake! I then go to my appointment and he never apologized ONCE! He then leaves the salon during my appointment and let's the receptionist "check on me" Very frustrating since I had a question towards the end of my appointment, to which she could not confidently answer. This was the worst experience I have ever had regarding customer service. Maybe their poor service was the reason they were trying to gain business through Groupon
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