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Businiess name:
Tranquility Salon & Day Spa
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Review by:
citysearch c.
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Review content:
A friend of mine gave me a Tranquility gift card for my birthday so I was very eager to use it. My gift card was for a 60 minute massage, Pedicure, and European Facial. I took a day off of work just to use it ; hoping for a day of relaxation. When I called to book an appointment for Friday all was well until she rudely asked me for a credit card number to book an appointment. I explained that I was not comfortable giving out that info and asked to speak to manager. However there was not a manager there to talk to and she sent me to Cindy's voicemail but the voicemail said it was Brandy's. Either way I never got a call back from any management. I went to the appointment as scheduled the front desk was awful. There was only 1 receptionist with a line of 4. Her name was Jay / Jane, she was very polite and helpful, but you could tell she was a little overwhelmed by the line. Then another receptionist came to help who walked me down to fill out paper work. She smelled like a human cigarette. The massage was by some weird looking guy Kevin; very uncomfortable. My facial was by Margerite which was ok but not very impressive. The pedicure was by Donna. Donna gives great pedicures but very rude and chatty. I asked to see a manger on my way out and was greeted by a sloppy looking lady with foils in her hair and introduced herself a the assistant manager. AWFUL. Im glad this visit was a gift and I didn't spend my hard earned money for it. AWFUL EXPERIENCE!!!
Pros: Nice looking place
Cons: Poor management, below average service providers
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