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Businiess name:
Tranquility Salon & Day Spa
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Review by:
citysearch c.
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Review content:
I feel very compelled to share my experience from yesterday 3/12/08 at Tranquility Spa in Winston-Salem. I have been to this spa 3 times in the past 2 years. I am V.P. of an outdoor advertising company from New York and come down twice a year to take my clients out for a "spa day". My experience has always been good, however, with the recent negative comments on this website we really weren't sure that we wanted to visit the spa again. After calling many other spas in the area we decided to give it another try. I headed over 1 hour prior to the arrival of my group of 10 people I had scheduled. Imagine my surprise when I was told that they didn't have any appointments booked. I HAD MISTAKENLY BOOKED THE SERVICE AT A SPA BY THE SAME NAME 2 HOURS AWAY! I panicked as the realization set in that I had planned this entire event and my clients were on the way to a spa day that wasn't to be.
WELL....let me tell you. CYNDI THE MANAGER JUMPED THROUGH HOOPS and called in aesthecians and had massage therapists stay late, etc. THEN....the front desk manager, Brandy ordered fruit platters, cheese platters & wine and they did all this within 1 hour. When my clients arrived they didn't have a clue to the mess I had been in (the stress at this time was being massaged away by an amazing pediucre given by Adrianna Tucker). WE ALL HAD AN OUTSTANDING SPA EXPERIENCE BY STAFF THAT COULD NOT DO ENOUGH FOR US. When we went to dinner that evening and I shared with my group what had happened, they couldn't believe how smooth everything seemed.
If this had happened in New York, I am very sure that the outcome would not have been the same. They handled this very difficult situation with composure and confidence and class!
THANK YOU TO CYNDI AND THE ENTIRE STAFF AT TRANQUILITY! YOU GUYS ARE THE BEST!
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