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Businiess name:
Ohio State Waterproofing
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Review by:
toni l.
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Review content:
Let me start by stating, "Whatever the company is paying Mike H. they should double it." By far he is one of the best company reps they have. He is courtesy, respectful and takes the time to listen. You can also count on Mike to tell you how much he loves the company.
OSW has resolved our water problem (we hope), so we feel confident enough to go ahead and replace our carpeting in the living room. If we continue to pay a small annual fee the company will continue to perform warranty work at no charge. I would like to add that all the service workers have always been polite and informative as to what they will be doing.
Now, on the negative side. OSW should consider investing in customer service training for the employees that take calls. Monday, March 5th I called to find out the time frame that the service people would be arriving since I did not get the customary call. The man I spoke with said they left a message and then read the phone number to me. I told him it was an incorrect number they called and all he said was, it was the number they had. I stated that was not the number given and I was not the person that wrote it down. His response? No apology for the error, just a repeat of the time frame, given with attitude.
I would suggest if you are having a problem, ask for Mike, he is the go to guy as far as I'm concerned. If nothing else he will always treat you with respect.
In the end, my husband and I are satisfied with OSW and are hopeful there will be no need to contact them in the furture.
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