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Businiess name:
Roehm's Day Spa
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Review by:
citysearch c.
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Review content:
Scheduled an appointment for 1/2 day spa package and added a couple of additional services. (not an inexpensive appointment).
When I arrived the woman at the desk (the owner) was not very pleasant. I started with the massage which was just OK - certainly not the best. From there I went for a pedicure and changed technicians who was with me the rest of the time.
The pedicure room was dirty and dingy looking (clippings on the floor at 9 am and they had just opened). No spa chairs, just a type of bucket with warm soapy water. The manicure room wasn't much different. I had a wax and facial - both were very good. Luba - the tech - is quite personable once you get her to talk.
What happened at the end was what turned me off from every going again. The owner spoke to Luba in such a demeaning way - which I could overhear as she was not quiet - that I refuse to go back. Luba apologized when she came back to finish up with me and she had done nothing to apologize for!
Seriously - get a clue on customer service.
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