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Businiess name:
Gramercy Mansion
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Review by:
citysearch c.
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Review content:
While the Gramercy is beautiful, the service is far less than spectacular. I married my wife there in '07 and it was not the easiest planning in the world. The management and booking of this B&B is very inconsistent and the communication within the staff is terrible. We were charged (eventually refunded) for rooms we didn't want because of poor communication. It was still a fantastic wedding (but that's usually more about the people you invite). This year I thought I'd surprise my wife and book a "romantic getaway" evening in the same room we stayed in our wedding night (good idea, huh?). Well, the surprise was totally ruined when a confirmation email was sent to my wife! I was furious, but it took a lot to even get an apology (isn't this the service industry??). So...if your not worried about attention to important details......
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