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Businiess name:
Best Buy
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Review by:
Gail S.
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Review content:
Sony 13.3" VAIO Laptop - 6GB Memory - 504GB Hard Drive - Silver on Best Buy
Gail reviewed Sony 13.3" VAIO Laptop - 6GB Memory - 504GB Hard Drive - Silver at Best Buy and gave it 1 out of 5 stars.
I purchased this laptop in November of 2011. I was initially impressed with this machine's sleek design, speed and ability to play music wirelessly to my entertainment center. After a short time I noticed that the computer started to crash each time after it woke from sleep. As this problem started after the two-week Best Buy return period, I pursued the issue through Sony's manufacturers warranty (I have since been told by the manager of the Geek Squad - Bellevue that this was the proper channel).
As of March 1, the computer is back at Sony's repair facility for a second time after having already been serviced in February. During the first repair the motherboard and docking station were replaced. I have yet to hear what Sony plans to attempt during repair number two as repair number one did not resolve the issue. After reading reviews from other people who also purchased this computer, I decided to pursue returning the unit completely to Best Buy. I have been told by the Manager of the Geek Squad Department - Bellevue that my options are:
a) Trade the computer in for a new machine, knowing that I will likely only receive up to half of the purchase price of nearly $1,000.
b) Bring the computer in so that his team can run a diagnostic and send that information to Sony. (Seems pointless as Sony has already run those tests themselves and determined hardware issues. Also, Best Buy can only address software, not hardware issues.)
I previously thought decently of Best Buy, but am beyond frustrated after being told that nothing can be done to remedy a situation where a customer bought a brand-new $1,000 laptop and after only a few months it stopped being fully functional. And really, it doesn't matter if it was a $500 laptop, when you purchase something new from a store if should last longer than a few months.
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