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Businiess name:
La Bella e Famosa Spa
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Review by:
citysearch c.
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Review content:
I would not even give this Salon one star, but was required to do so to write a review. I went to this salon for a facial which wasn't the best I've ever had, but was still decent. I made the mistake of chatting with the owner and telling her that I was going to be getting married in a few months. Upon check out I was hounded into purchasing a package of "body wraps" that the owner assured me would make me look wonderful for my wedding day. This was clearly my mistake, but I really feel like the owner took advantage of the fact that I was about to be married and preyed on the fact that I was nervously preparing for my wedding.
A few days after signing the contract, I was notified that my fiancé was being transferred to Louisville, Kentucky with his job. I also began looking for employment and managed to get a transfer with my company as well. Before I had even set foot in La Bella Salon for one of my "body wraps" I called to cancel my package. I explained my reason, that I would be LIVING OUT OF THE STATE and could clearly not come to Franklin for weekly body treatments. I was told I could not cancel my contract and would have to speak with the owner. I asked that she call me at her earliest convenience. Several days later, after hearing nothing back, I called again to speak to the owner and again was told she was unavailable. I received no follow up phone call. A week after that, I received a phone call from the appointment desk to confirm my first body wrap appointment scheduled for the next day! You can imagine my frustration at my realization that nobody had taken my name off the books, nobody had expressed my interest to speak to the owner, and nobody was even making an effort to discuss my issue with me.
I sent a letter via requesting that my contract be canceled via certified mail. I also sent several emails and have tried without success to speak to someone at this company. Without my conscent, my credit card was charged over $1,000, and I am in continued disputes with my credit card company to remove the charges.
I have since moved to Louisville, and have celebrated my wedding. I do understand the importance of contracts, but I certainly expected to be treated with a shred of respect, if not compassion with regard to my situation. I would not recommend this business to anyone. Please do yourself a favor and spend your money with businesses in our community that value your patronage and work for your business.
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