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Businiess name:
Premier Mazda
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Review by:
citysearch c.
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Review content:
I have now had the worst experience with a dealership in my life. My husband and I had bought a car with you guys in good faith. This car has been in and out of the shop for the same reason for the last 2 years. The problems started under warranty and you still cannot fix it. Now the Sales Manager is trying to tell us that he will not even let us talk to the Regional Representative and until we can show all proof of oil changes etc. This is totally unacceptable. I have never been treated this badly before in my life. You are treating us like we are criminals. My husband brought the car in many times to try to get your people to fix this issue instead of getting angry. He could have gotten nasty a long time ago and did not. That is what you get when you are nice I guess. NOTHING. This car is not fixable. Your own service manager even said to my husband that there was nothing they could do or Mazda could do for this issue. Then he tried to threaten saying they would not buy the car back because it was no longer under warranty. Hmmm-good one. You are the guys that could not fix this problem when it was under warranty. I am very outraged at the treatment you give your customers and I will be letting everyone know that will listen how you treated us in the process. All my husband and I wanted was a kind ear and someone to help us with this mess you put us in by selling us a lemon. Now we are stuck with a car that is no longer enjoyable. I am sorry it has come to this.
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