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Businiess name:
El Gaucho
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Review by:
citysearch c.
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Review content:
After 4 detailed phone messages left on the reservations line, and two website requests to make arrangements for a reservation for a room to acommodate a group of 7 for complete holiday season dinner and libations, not one message or email was responded to.
When our host called and asked to speak to a manager, a call later came back from the same staffer on whose voicemail the phone requests for reservations had been left.
EXCUSE GIVEN? " So Sorry, I never got any of your phone messages, or website emails". Nothing more, nothing less.
So, needless to say we are taking our reservation plans to another establishment who may be looking for customers to accomodate in this season of social gatherings and celebrations.
Perhaps this will leave Dominique free to accomodate other customers who don't inconvenience her with reservation phone calls and emails.
Topic of conversation at the new location for our gathering? Don't bother trying to make reservations at El Gaucho, they are busy enough with existing clientelle, and won't receive your message for reservations anyway.
Pros: Restaurant had been recommended, but...
Cons: No response to web or phone requests for group reservations
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