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Businiess name:
Brown, Dennis F, Md - Women's Health Specialists
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Review by:
citysearch c.
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Review content:
This facility lacks professionalism and customer courtesy. I had two prenatal appts. here with Dr. Olsen before I had to change doctors to a different practice. I'm even more convinced of the poor quality based on my experience at my new ob's office. (who are wonderful...nice front office staff, very punctual, made ALL my prenatal appts. in advance at my first office visit)
For each appt. it was about 2 hours from the start of my appt. to the time I left. (Note: The doctor was with me for about 5 minutes at each appt. so most of the time was WAITING....waiting in the the waiting room, waiting in the exam room, waiting after the doc. says I'll be right back as I sat on the exam table! It was so frustrating!)
And the office staff was not very helpful/not very nice. During the times I was in the waiting room (about 45 minutes each time) they did not let me kwow the dr. was running late or would be with me shortly. I had to ask them several times when I would be seen without much of a courteous response or even an apology.
The first appt. I was requested to come 15 minutes early. I did, then I waited in the waiting room for over an hour. The second appt. I was running 5 minutes late. I came in to an empty waiting room and still waited for 45 minutes more. I addressed this with my doctor whose response was basically "I heard you were late today." FIVE MINUTES!!! I waited 45 minutes!! No apologies, just excuses.
My only positive feedback would be when I went to complain to the office manager, she was understanding and apologetic. Other than that I would highly recommend avoiding this place! If you're looking for a better place try Associated Valley OB and GYN.
Pros: there's a little tv/play area for kids if you have to wait around for over an hour
Cons: not punctual, unfriendly front office, overall poor service
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