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Businiess name:
Fds
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Review by:
citysearch c.
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Review content:
I had an individual come to my house, talk to my wife and I, promise that they would do a buy out, called APX on the phone playing the part of being me, and then installing their system into my house all within 3-hours. When I called to find out about the buy out I got handed off to a person to deal with my problem from the manager, that person would not make a decision, it has been 2-months, no buy out, I am getting charged by both companies, made 8 phone calls and talked to this person who would deal with it - who puts the blame on his manager, they fired the guy that came to my house and told me that it was not my business on why the guy left the company, then decided they would remove the system from my house at my expense to have the old system reactivated and promised me that I would be reimbursed for what I paid to the company for their service vice APX. It's been 2 weeks, just talked to the individual that was supposed to deal with this and he said that he thought his manager dealt with it already that he or the manager would have to get back to me with the details. I explained to him that it is all nice and good that they will get back to me, but meanwhile I am having money taken from my account by both companies. Maybe there needs to be a class-action lawsuit brought against this company since the other reviews sound very similar. I am going to make APX aware that a company representative from First Defense Security was the one that talked to them telling them he was me since he left his personal telephone number with them to contact him directly and not to call my home or work........FRAUD is the only single word I can think of at this point and someone is going to have to deal with this since management and the owner are not concerned. Anyone want to go in on a class action suit with me?
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