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Businiess name:
Appliance Doctor
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Review by:
Guest
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Review content:
Good: The technician that came to my house suggested that the washer and dryer be rebuild. In addition, his attitude was terrible, and it appeared he was talking down to me. He also asked me to move the washer and dryer in my garage to repair. After telling him that I would not, he got belligerent, and said that he was calling his "boss." After realizing that I do not have to put up with this type of attitude, I vehemently asked him to leave my home.. Bad: Although the washer and dryer could have been repaired in my laundry room, he insisted that he was not going to touch it until it was moved. It was obvious that he either had an issue with me or just doing his job. I, as the customer, called my warranty company to get my dryer repaired. I do not call to have the repair guy tell me that he is not going to repair my appliance until I move them when I did not even move them into my own house.. Improvements: After calling to explain to the company that I was not saitified, no one ever called me back. They appeared to not care that I had an issue, and did not care that I took my business elsewhere. No customer should have to endure the attitude that I faced from not only the tecnician, but also the manager of the company. It is obivious that this company does not really care about it customers, and if this continues, I would recommend that the warranty company not suggest them to customers for repairs.. Other: After this ordeal, I called the warranty company back, and they called out A&E Factory Service. They came out and repaired my washer and dryer without even having to move them. It appears that they are designed to be repaired in the area that they are in, because they machines are often too heavy to move. The tops come off, and the techs work on them right there. Again, this proves that the tech had a problem doing his job, and I hope that others read this review and pick another repair company..
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