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Businiess name:
Lou Fusz Mazda
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Review by:
citysearch c.
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Review content:
Do NOT buy a car from this dealership!!! PLEASE READ ALL OF THIS...
Here is my exerience...I went to look at a used Altima, was talked into buying a brand new Nissan Sentra. I was very excited because this was the first brand new car that I had ever purchased. I was told I would need to wait until Monday to get me actual car, it was Saturday so not a big deal. That Monday I was told that it would actually be about another 2 weeks before my car would be in "because the car you bought is in demand". I was fine with that because they had given me a car to drive.
After waiting the 2 weeks, I received...THE WRONG CAR! I was told I was purchasing Sentra S (standard), and what I was given was the base model. After explaining to the sales person, Stacey, that it wasn't the right car she offered to have remote keyless entry added to the car. I was not happy with that, I wanted the car I thought & was told I was purchasing. Of course NONE of my paper work said which model of Sentra I purchased. I was made to feel like I did something wrong and that they were doing me a favor by selling me the car. After talking to the manager, Davin, he made sure I got the right car. But then I was asked to pay part of the difference in the price of the cars. There was only a $500 difference, but they wanted me to pay half of that & upfront!!! I ended up with the right car & didn't pay any extra. And they tinted my windows for free "to make you happy". But on to the next issue.
I was told "in about 2 weeks" that I would receive my title and other paperwork. The only thing I received was a notice from my former lien holder that Lou Fusz had not completely paid off the car that I had traded in & that I was responsible for that. I still hadn't received my title so I called & spoke with the sales manager again. I was told that he would find out what was going on & call me later that day. 2 days later I had to call them back, because no one had called me. The first thing said to me is "oh you didn't receive that in the mail yet". Why would I be calling about it again if I had received it? Now I feel like I have been blown off. This was the last day of the deadline to register my car; a Thursday. Now I am told by the manager that he will have the title & a check for the late fee "hand delivered" to me on Monday. Monday comes & goes & I hear nothing...Tuesday comes & goes, nothing.
By this time I have had enough & am tired of being nice. I contact Lou Fusz III, the general manager. He finally finds out what is going on & tells me he will overnight my paperwork & to bring in a receipt for the late fee so they can reimburse me. I told him that was not accpetable & he said that he will add a check to the envelope that was being overnighted. That was today...let's see if this actually happens.
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