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Businiess name:
The Bridal Shop
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Review by:
Linda M.
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Review content:
When you first enter the Bridal Shop you get a real sense of old school bridal boutiques. You are greeted by a friendly staff and are welcome to browse gown and accessory selections. If they are not busy, you may be able to try on a gown, but they prefer you do so by appointment. This is not as big a store as some of the other Westchester boutiques. You will find some comparable classic and contemporary selections and the prices are very reasonable. Do not be fooled with the initial service. If you do choose to buy your dress here, make sure you are giving yourself plenty of time for the order to arrive and make sure you know every little detail about the dress you are ordering so you do not have any disappointments down the road. You will find that your biggest disappointment will be the lack of communication and the appearing disinterest of ANY personnel at the Bridal Shop, to return your phone calls at every attempt you make and every message you leave. I know someone who ordered a dress with a scarf for a bride’s maid and the order was placed 5 months before the wedding. It took over 19 weeks for the dress to arrive at the store and many un-returned phone calls. The bride’s maid made a number of calls while the order was placed to confirm size and colors available, and never had the opportunity to speak with anyone regarding such and the dress was just ordered as is. Once it had arrived, the scarf did not. The bride’s maid was advised that she was supposed to order that separately and wanted to charge her extra cost to order the scarf and then extra costs to ship it to her. The bride’s maid did not have a scarf the day of the wedding. The store has moved form being a mom and pop boutique to an on-line store and it is obvious they can not handle the new business. I have heard that many dresses have been lost.
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