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Businiess name:
California Crafted Marble Inc
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Review by:
citysearch c.
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Review content:
I have been VERY unhappy with CCM "services". First, they measured the granite wrong and wanted me to agree to mount a wood board onto to the granite in order to install the microwave! They cut & installed the granite to fit 17 inches for the microwave...but the specs on contract stated 15 inches. It took several calls to get them back to cut the granite to the contracted measurements. In addition there was a 2 inch chip/chunk at one of the seams...their idea to repair it was to fill it in with gray grout... AGAIN...numerous calls to get them to do the job right! Google granite "Volga Blue"...very obvious gray grout wasn't going to be acceptable! Unbelievable!.... The granite was initially "installed" on 12/03/2010...but they had to return 12/09/2010 and 12/17/2010 to do the job as contracted (no chips...cut to contract specs..etc...) Now, it is less than 13 months from "installation" and the granite is cracked from the inside of my dbl sink to the bullnose edge. I didn't even use the kitchen sink until after 12/27/2010! My first call was to "Arizona Tile", the slab yard I purchased my granite from. They instructed me to call CCM, stating "if the granite was improperly sealed around the sink, water may have seeped into the plywood that supports the granite top....and warped the plywood underneath...thus expanding and cracking the granite". I called CCM 12/28/2011 and was told by Alicia she would speak to the owner "Cody" & return my call 01/02/2012. ... No surprise...no calls....despite myself calling CCM daily and leaving msgs. I finally spoke to Alicia on 01/05/2012 (after I again repeatedly called and left messages), and was told "Cody" would be sending me a copy of their "One year Limited Labor Warranty". Mind you.....NO WHERE is anything stated in my contract about a 1 year labor warranty.....or for that matter a "7 day warranty.....30 day warranty.."..etc. Pretty convenient my "warranty" expired after I told them when it was installed...They would have quoted any time frame that benefited them.. .More important.. I DID NOT sign anything regarding any warranty EXCEPT the 15 yr warranty on the sealant (which I paid extra for). I too,am a small business owner, and am appalled at the lack of integrity of CCM's workmanship, combined with their rude customer service, CCM is located in San Marcos and Santee, Calif.
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