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Businiess name:
Eastern Coast Costume
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Review by:
citysearch c.
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Review content:
Now I have never left a review about a buisness, or experiance before, but that is because I have never had an experiance quite like this one before. I had ordered a hat online, and yes I was a little frustrated when I found it almost 15$ cheaper elsewhere. So like an normal consumer, I called immediatly to cancel my order. This was within minute of my original order. I spoke to a woman whom first said her name was Kendra, later found out her name was Nancy. Well Nancy very abruptly said "yep and hung up on me. I called back to cofirm my cancellation, and another quick response, and that call was over. My final call was after i had found that the hat I wanted so bad was out of stock, so I had no other choice but to make amends and pay her price. Nancy in formed thta she too had just gone out of stock, and started laughing at me. Then she hung up. When I checked online, it wasn't out of stock, it was very much IN stock. So I made my final call to Nancy. This time she informed me that this hat was only out of stock for me. She thought I was a "nasty nasty woman, and then she instructed me to " drop dead! Who says that? What owner/manager/or even a customer service rep tells someone to drop dead. This conversation was heard by my entire office of co-workers! They were amazed as well, that someone would speak to a customer in such a manner as she did. Being in customer service for 6 yrs, I have never been spoken to, nor have I ever spoken to anyone in such a way. She is the owner of this comapny, and she could DEFINETLY "use a course .. especially in customer service! Now in the store the reps may be great, But I would avoid any online transactions with this compay, and it's nice to see that I am not the only one who has been treated like this. She sent me an message making me out to be the bad guy! Just STAY AWAY! This is not a professional company, they have no manners. No one should go thru what myself and Santa Guy have.
Pros: Absolutly NONE- Would never do buisness here!
Cons: Rude, Horrible customer service, and a nasty attitude from the owner
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