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Businiess name:
Capital Kia
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Review by:
citysearch c.
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Review content:
Worse Customer Service!
I have bought and sold many things in my life and I have never had such horrible customer service, I have received better attention and respect at hair salon where I only spend $60 as oppose to thousand! I visited Capital Kia after doing an extensive research on what I could buy and what I want. I was an easy customer, knew exactly what I wanted and knew I was qualify. The vehicle I chose had an engine light on so I have requested they take the vehicle to the manufacturer to get it fix since it was still under factory warranty. They told me to return a few days later to sign papers, and to pick up the vehicle. They promised the vehicle was going to be detailed by then, will have floor mats, will have a spare tire, and the check engine light will be fixed. I went back after 3 days to sign papers and get the vehicle. It turns out they forgot to do everything they promised, they haven’t even detailed the vehicle. I was pushed to sign paper work and they gave me their word that everything will be still done as promised, that I can just bring the vehicle back next week and they will take care of it. I’m ashamed to say I trusted them, sign papers, and now I cannot even get them to return my phone calls, it has been over 2 months already, no calls back from sales guy or manager.
Pros: nothing
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