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Businiess name:
Proworx LLC
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Review by:
citysearch c.
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Review content:
Rich did good work at first -- but I have to say I was very very worried when I gave him our money as I did not think he was going to show up. Funny thing -- once the work was done, Rich did not back his warranty ask he so stated.
We contracted with Pro Worx LLC to completed several lawn projects over the 2011 spring/summer season. We selected Pro Worx to meet our needs based on the warranty Mr. Beeler offered. Pro Worx stated the lawn work in mid April 2011 and completed it by the end of April. Within a few weeks of the sod being laid down it started to turn brown. Mr. Beeler of Pro Worx, owner, stopped by several times to address the problems and indicated that he would put down some chemicals. The problem became worst and worst of the weeks and we continued to call Mr. Beeler to address our concerns. His recommendations were to continue to apply chemicals to the lawn to see if it would turn around for the better. With many phone calls and several on site visits we continually requested that Mr. Beeler honner his warranty and replace the sod in the trouble areas.
On 9th July Mr. Beeler agreed that our yard did turn for the worst and he proposed that he do a lawn renovation across the trouble areas. His first attempt was to tried placing seed down to see if it would take. It was always my recommendation that we relay sod down as it was a better choice. After Mr. Beeler laid down more soil and seed the little bit of lawn we had went dead. Phone and email contacts over and over again resulted in Mr. Beeler agreeing to replace the sod as his contracted warranted. However, given that it was in the middle of summer we agreed that it was way to hot for new sod to be laid and he would replace it towards the end of summer.
On 3 Sept after contracting Mr. Beeler, he agreed he would arrive with his crew on 7 Sept to replace the old sod with new sod. The morning of 7 Sept it had been raining for 4 days straight and Mr. Beeler called at 0800 to informed us that he would not be able to make it that day due to the fact the sod company could not cut the sod due the extended rain and the softness of the land. We agreed that the following week would work for the replacement.
I tried contacting Mr. Beeler via phone starting on the 12 of Sept to ask him what day he would be over. Over the few weeks, he did not respond and then final after our email on 22nd Sept Mr. Beeler responded saying that he would not honor his warrant due to the economy. Needles to say we were shocked that as a business owner he would just out of the blue lead a customer on for months agreeing to honor his company warrant – just to come back around to say that the economy is the blame.
If it wasn’t for his verbal and written agreements between the months of May and Sept, we as the consumer would have sent a request for consideration sooner. Mr. Beeler continuously agreed to honor his work and warranty through out the summer season. Everyone understood that the summer months were not the right months to put down sod and agreed to wait until the hot weather broke in Spet. We trusted that he would follow through based on all the communications between us.
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