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Businiess name:
Chez Jean Restaurant Francais
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Review by:
citysearch c.
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Review content:
We made our reservations to celebrate Valentines Day. We arrived at 2:20 p.m. My husband rang the bell, as instructed, to register for our room. We waited 30 minutes. While waiting we called, no one answered. We left our number and a brief message indicating that we were there and leaving. We did receive a call at 4:00, stating she wasnt there due to an ill employee. We are not unsympathetic people, but Chez Jean had our phone number and could have and should have called. We would have understood and waited until later in the day.
The feeble apology was disappointing as was the lack of consideration for our inconvenience, time and disappointment. How does Chez Jean manage to get people coming to their restaurant? If the illness of one employee can make such a dent in the operation, a review of the procedures might help.
Cons: poor communication, customer relations
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