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Businiess name:
Hyatt Regency McCormick Place
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Review by:
citysearch c.
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Review content:
For the past 7-8 years, I have checked into this hotel every February to attend the Chicago Auto Show event. And for the past 7-8 years my experience has gotten progressively worse. The only reason I continued to make my reservations at this hotel (notice that this is now past tense) was that the auto show is held in the convention center directly connected to the hotel building. The following is a list of the issues I encountered during my most recent stay:
- Stains on the bed sheets (nasty)
- Walls had scuffs all over
- Paid for a soda in the vending machine on my floor, and nothing came out. Called the front desk 3 times for a replacement to be brought to our room, and it never was
- I called the central reservation processing center to make my reservation, and was quoted a total for the stay. Upon returning home from my visit, my bank statement revealed that the amount deducted from my account is materially over the amount promised. I?m still in the process of getting this resolved
- The staff members (in general) were rude and lazy
Rather than giving this hotel my business again, I?ll eat the cost of a cab ride from another hotel to the convention center. For the exorbitant amount you pay to stay here, the service/experience is seriously lacking.
Pros: None
Cons: Too many to list
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