|
Review content:
I was here in Dec, to get my hair colored and cut. When I made the appointment, I told the receptionist that I have very long hair. I mentioned this to be sure she would book enough time, but apparently she ignored me.
The stylist colored my hair, then washed it, but during the cut went into a severe rush mode. She then told me she would not have time to dry my hair because aforementioned ditz did not book enough time and now she had another customer waiting. This was now about 6pm in the evening, and I had to leave the salon with a soaking wet head, in December. I had planned to go xmas shopping afterwards, but apparently not. The stylist told me next time she would blow it dry nice then do a dry cut to fix up bangs, and make it look great. I really wanted to look great the night I paid almost $200, not 3 months from now.
Of course, as I stood in line at the reception desk to pay I ran into someone I know so I had to stand there looking like a drowned rat or like I couldn't afford to pay for a blow dry. Embarrassing. Receptionist pushed her upsell on me as I tried to pay, "buy this, buy that...refer your friends, we have a rewards program". No thanks. My friends like to get their hair dry. And I don't think crooked bangs are the rage now.
I went home, washed my hair and dried it, only to find out that my bangs were crooked, I did not get the long layers that I asked for, and although I like the color, it looks like some parts underneath were missed completely. I guess if I had the luxury of having it dried AT the salon, I could have had some of this fixed.
I emailed the owner, Joni, who then called me and she offered that I could come back and have the same stylist fix it, even tho I told her in my email that my schedule really didn't allow for me to get back in there this month. Joni really didn't seem to care, to be honest. She had a very nonchalant attitude about the experience. I won't be going back. I just think this is very bad customer service across the board.
|