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Businiess name:
Key Lime Pie Salon and Wellness Spa
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Review by:
citysearch c.
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Review content:
I recently purchased Key Lime's
massage/manicure/pedicure 3-hour spa package as a gift for my husband. As he was scheduling his appointment we had some
confusion about the time-frame of the package. They wanted to schedule
his manicure/pedicure 1 hour after his massage had ended - when he asked
why, he was told that the extra time was to make sure he got to each of
his appointments...
Upset, I spoke with the staff later and was assured that his package would
include an hour-massage, a 1.5 hour manicure and pedicure, and a
half-hour "sensory journey". Unfortunately, this did not turn out to be
true - his appointment started at 5pm and promptly ended at 7pm. It seems
that there were only 2 hours of services and one hour of potential
waiting time. I purchased the 3-hour package because I thought he would
get three hours worth of spa services! I have enjoyed the waxing
and salon aspects of Key Lime in the past, but I have to say that I
am very dissatisfied with the misleading advertising strategies. I wrote to the management and have yet to hear back. I am glad that I didn't to give more packages as gifts - I would have been
quite embarrassed.
Pros: Atmosphere, $40 hair cuts, spa staff
Cons: misleading advertising of spa services, management responsiveness to problems!!!
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