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Businiess name:
Key Lime Pie Salon and Wellness Spa
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Review by:
citysearch c.
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Review content:
I have been going to Key Lime Pie for about a year and a half and I will never be back! While it is really convenient to my home and uses Aveda products and I've never had a bad haircut, I think the owner (DJ) is pretty crazy and makes the atmosphere miserable for everyone there. I've probably been through about 6 stylists in the 18 months I've gone there. I was with Said for a couple of cuts and then he was fired. Then they rehired him for a few months, and yesterday I called KLP to find out that he's "no longer with Key Lime Pie". I am tired of being juggled from one new stylist to another, only to have that one fired or quit after a cut or two. This is poor customer service to assume that customers will keep flocking despite not having enough time to build trust or rapport or a relationship with a stylist.
Whenever DJ is around, everyone is really tense and unhappy and quiet. When's she out, it's much more relaxed. I feel some loyalty to my stylists but not to the salon itself after seeing how uncomfortable it seems there.
I've only had a long wait once - otherwise, I was always served within a couple of minutes after walking in. However, my stylists have all been very meticulous (I have very short hair) so the cuts took up to 90 minutes.
My recommendation is that if you have a stylist there that you love, sneak him/her your contact info on your way out. I don't know if anyone has ever tried this, but I wish I had with all the stylists I went through while there who I would like to track down. I am never going back to KLP!
Thanks to whoever found Mimi and Fresche - I'll go to her unless I can find Said!
Pros: Great decor, knowledgable and skilled stylists
Cons: Tension between staff and owner, stylist turnover, parking
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