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Businiess name:
Key Lime Pie Salon and Wellness Spa
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Review by:
citysearch c.
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Review content:
I went to Key Lime Pie expecting to get my hair colored by DJ "THE FAMOUS OWNER and COLOR MASTER"
Not only was I put off for 3 HOURS, but when i finally grew tired of waiting (one's tea can only be filled so many times before you just don't want it anymore and that seems to be how they pacify clients who are waiting extrodinarily long times) I asked that I get my money back from my deposit (yes, you do have to make those to get an appointment) I was told "No." They offered to rebook me, because apparently DJ was just to busy to get to me. "Company Policy." I explained that I hadn't recieved any service, I was there ON TIME (15 minutes early actually) and that it seemed to me that THEY had violated my patronage. "No, but we can book you on Wednesday at 1:00"(it was a saturday) I explained that I have to work. "well when can we book you?" I was MIFFED and asked if I could at least speak to DJ. They asked me to wait longer. I was sure that this time she would make time to at least TALK to me. Nope. I went back to the front desk 30 minutes after my wait for a chat with DJ with STILL no word from her. Another girl at the front desk helped me this time. She said, "Unfortunatley I can't give you your money back because I don't have authorization, but I understand your frustration. This happens ALL the time here. It frustrates us as employees because we're expected to cover for her." At the same time I noticed that another client was REALLY upset with her hair. Tears and all and the only person listening seemed to be myself and another front desk worker!! WHERE WAS HER STYLIST!????? I decided to just accept my losses and left. Although I feel my money was STOLEN by this company, I must say that I count myself lucky to NOT leave the salon in tears like my fellow patron! Avoid this place like the plague!
The customers are unhappy for the most part, the employees are also visibly unhappy and the owner.... Obviously delusional. I'm waiting for this place to just implode.
Pros: Its a decent area of town.
Cons: EVERYTHING.
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