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Businiess name:
Key Lime Pie Salon and Wellness Spa
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Review by:
citysearch c.
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Review content:
I have been going to Key Lime Pie for three years, and Mimi has been my stylist. I used to swear by the place, and recommend it to everyone I know - and was suprised by so many negative comments on Citysearch. Mimi was wonderful and just did a spectacular job on my hair. Then Mimi left, and when I called to make an appointment with her they assured me that DJ (the owner) would do a great job so I begrudgingly booked with her. I had a 5pm appointment time and sat there until 5:45 without being asked anything but "do you want more tea?" All I could think was, "NO! I don't want tea! I want a damn haircut!!!" I know who DJ is because I've been going there so long, and she walked by me and smiled THREE times without once saying "I"m sorry this is taking so long, I'll be with you shortly" absolutely nothing. I asked the girls who kept offering me tea what the hold up was, because she wasn't working on someone else, just sort of walking around the place aimlessly. They kept telling me she'd be with me soon. FInally I had to cancel the appointment and leave because it was at the point of ridculous - and when I told the girls at the desk they barely even offered my an appology. In the 3 years I've been going there, I've brought them at least 3 other customers, and have personally handed over probably more than $1,000 for haircuts and color and products. You'd think they would want to keep a customer like myself happy, particularly because my stylist left, and I had every reason in the world to leave. Thank god I came on to CitySearch after this disaster and another lovely customer of Mimi's had posted that she has gone to Fresche. I booked with Mimi last night, and it was fantastic. My advice: Steer clear of this overpriced, pretentious excuse for a business. The staff is all too cool for school, you will be treated poorly, will wait forever and will not be appreciated as a valuable customer. Go to Fresche and book with Mimi.
Pros: The place is decorated nicely and the spa is good
Cons: The attitude of the receptionists and owner, the wait, the enormous turnover of stylists
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