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Businiess name:
Woodfin Guaranteed Used Auto Parts
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Review by:
citysearch c.
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Review content:
I came into Woodfins around October 20th to find a replacement tail light for my Honda CR-V. This place used to be a Honda graveyard with a lot full of Hondas. They now have all makes and models- but also outsource orders through a nationwide network. This is how my trouble began...
I stopped in and Al helped me. Nice guy, very helpful. He informed me they didn't have a CR-V on the lot, but helped me place the order online (which I could have done from home). I waited 5 days and I received a tail light for a Toyota Camry. Al put the order in correctly, but the remote location shipped the wrong part.
I came back in to Woodfins and Al was busy, so another guy put in the order for the correct part. I had been specific with Al- I wanted a genuine used honda part. This guy ordered me an aftermarket part that didn't fit. I brought the part back in and Al said we should try again.
I waited 5 days... I got a message saying they would like a picture of my existing part for clarity. No problem. I took my CR-V to Woodfins. Al didn't know how to get the light off, so I told him to just put in the order for the part I was specifying.
Trusting Al, I watching him go to the guy who processes orders and he told the guy to process my order today. Okay... great. I waited 5 days. No part. I waited 3 more days... NO PART.
I called and a customer service guy told me my ordered was canceled the day I came in with the CR-V and spoke to Al. No notes as to why, it was just canceled.
WOW. It is now December 3d. It has been almost 2 months, no part, no resolution.
I asked for my money back. That took a couple of days and I called them everyday to check on it.
Al was really kind and polite, but the follow through just isn't there. They are very busy and their computers are not up to date. If you can't pull it yourself or have them pull it from their lot, don't bother. The ordering system is jacked!
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