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Businiess name:
Urban Retreat
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Review by:
citysearch c.
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Review content:
have had massages here regularly for the last year and although the therapists are great, the front desk is run by some family friends or something because the service is sloppy and they booked my husband for a massage and completely forgot to show up or open the spa at the appointed time so, there he was, on his day off, and no one showed; when i called to complain, they acted like it was my fault; my fault lies in trusting them to follow through; if you go, book same day and just go rather than try to make a plan around it
Pros: price, quality of massage
Cons: unprofessional admin
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