Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Sierra Super Shuttle
|
|
Review by:
DAVID C.
|
|
Review content:
WHAT ABOUT WHEN I CALLED ON THE 20TH ASKING FOR MY CAR AND WAS FLAT OUT TOLD IT WAS MY FAULT. THAT VERY UNHELPFUL PERSON KNEW I WAS AT THE AIRPORT AND DID NOT NEED THE CAR ON THE 21ST . WHY DID THIS RATHER RUDE PERSON NOT CANCELL THE CAR FOR THE 21ST
SHE WAS RUDE AND APARENTLY LAZY.
I AM FORWARDING THIS TO MY CREDIT CARD COMPANY. AS YOU DO NOT HAVE MY SIGNITURE FOR THE RETURN TRIP ON A CC SLIP I AM SURE THEY WILL REVERSE THE CHARGES. DUE TO YOUR TERRIBLE SERVICE I WILL NO LONGER DO BUSINESS WITH YOU. AND I WILL INFORM AS MANY PEOPLE AS I CAN THROUGH WHAT EVER MEDIUM AVAILABLE ABOUT YOUR SERVICE PROBLEMS
From: Rita Z. [mailto:ritaz@supershuttle.net]
Sent: Wednesday, December 07, 2011 11:51 AM
To: davidcavallaro@hotmail.com
Subject: FW: EC #341737
Rita Z.
Customer Advocate
8930 S. Beck Ave ste. 101
Tempe, Arizona 85284
Fax: (480)403-4910
Customer Service 1-888-888-6025
Advocacy hours: Mon.-Fri. 6:00a-4:00p mst
Email: ritaz@supershuttle.net
From: Rita Z. [mailto:ritaz@supershuttle.net]
Sent: Wednesday, December 07, 2011 12:49 PM
To: 'daivdcavallaro@gmail.com'
Subject: EC #341737
Dear David Cavallaro,
My name is Rita and I am the customer advocate working on your case #341737. I am writing to you regarding your feedback in which you indicate the reservation was booked incorrectly on our website. Unfortunately I am unable to process a refund as a result of this oversight. Although the booking error may have been inadvertently made, ExecuCar does realize mistakes happen. When booking on line, we do request email addresses from our customers so that they can receive email confirmations to make certain the travel arrangements are booked correctly and we encourage our customers to review and confirm the pickup date and time as well as requested services. When you arrived on 11/20, the reservation for 11/21 could have been cancelled and refunded immediately. We only require a 4 hour notice prior to the pickup time for cancellations to be fully refunded. The driver w
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|