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Businiess name:
Riviera Massage & Day Spa
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Review by:
citysearch c.
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Review content:
I had a very disappointing time with Riviera Day Spa. My girlfriend bought us a couples massage one weekend. The jacuzzi time was amazing, sweet chapagne, strawberries and cream and a nice hot jacuzzi. Once we were done it was time for the massage. We had one female and one male masseuse- David. The male was the issue we had. I have knots in my back that are hard to get out, so I chose the male. At different intervals i looked up and he was staring at my girlfriend. I was getting pretty annoyed with this. I kept shifting and coughing to get his attention. When it was time for my girlfriend to flip over to her back, her masseuse lifted the cover to give her room. Unfortunatley this gave David a full view of her breasts as she turned over. I noticed this when his hands stopped for a few seconds. I didnt want to say anything at the time, my girlfriend spent a lot of money to relax us. I was pretty furious at this point. I spoke to a spa manager and was told that my concerns would be brought up to the owner. I was given the run around a few times, told i would be called the next day with no results. Finally, they called to tell me they were sorry it happened, and that everyone was going to be retrained on coverings. I asked about the fact he was completely unprofessional and was acting in a manner unbefitting of a company claiming to have a "christain mindset". They glossed over it and repeated over and over that they were sorry and they were being retrained in covering. I asked to speak to the owners themselves. I was told they would call me later, its been two weeks. This place was a lie from the start. There is no christian mindset here. In a business where a person is trusted witht he csustomer in a manner that a massage is, there has to be a high level of professionalism. I have had massages before and have never had any unprofessional occurences like this. The masseuses name was David, I would strongly suggest you take another time if he happens to be assigned to you. The ability of the staff to redirect and give you the run around was frustrating. They honestly dont care once they have your money. I wasnt even offered a partial refund for the services rendered. After finding out what happened my girlfriend was shocked and pretty disturbed. She felt that something should have happened to someone who would violate the trust between a customer and a masseuse like that. I will be deterring everyone I know from this place. There are other places that have a larger emphasis on professionalism in this city. I will definitley NEVER go here again.
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