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Businiess name:
Cincinnati Animal Referral and Emergency Care Center
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Review by:
Melanie P.
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Review content:
AVOID THIS PLACE!! My adorable Cavalier King Charles Spaniel's left eye popped out of its socket on a Sunday evening. We rushed him to the care center and he was taken back for observation. My husband waited 3 HOURS while they had our dog in the back for someone to come back and discus treatment. He was one of the few people in the waiting room. If you know anything about an eye popping out of the socket the longer you wait to put it back in the less change of keeping the vision in the eye. The vet said the only thing they could do was amputate the eye to the cost of $1500. When the high price was questioned extreme guilt was applied. Luckily my husband refused the treatment! He was sent home after paying for a $125 office visit, overpriced pain killers and an, overpriced e collar that was too small. No care instructions were given at all except to give the pills. The next morning I rushed my puppy to our vet as soon as they opened. My vet said he could either amputate the eye for $500 or pop the eye back into its socket for $250. He performed surgery that day to put his eye back in its socket and said if the surgery didn't work he would charge me only the difference and not the full $500 if the eye needed to be removed. Now over month later my adorable puppy has both his eyes with vision in the injured eye. It's heartbreaking to think this place wanted to amputate the eye probably because they could make more money off the surgery. This is actually our 2nd visit to this place. Our first visit was for an injury on my Doberman's paw 5 years ago. Same experience, we spent HOURS waiting while they had our dog in the back for someone to discuss treatment, and when treatment was discussed extreme guilt was applied. The first time we ended up letting them care for our dog and paid their extreme price, so I am not able to say if they tried to push unnecessary expensive treatment. After this last horrible experience we will never go back, and have found an alternative 24 care place if an emergency happens in the future.
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