|
Review content:
I wish I were fortunate enough to rave about the wonderful services at La Bella Spa, my personal experience was very, very far from it. I headed out to La Bella yesterday after my personal Hairstylist went on Maternity leave. I live in the area and have alway noticed La Bella Day Spa and Salon expecially from the huge "WALK-INS WELCOME" banner strung upon the side of the facility. I thought surely they would have someone available. The woman who first assisted me I belived to be the Owner or Spa Coordinator, she said they did indeed have someone available she was just out promoting herself and would be back in 10 minutes. Happy to wait I sat down and waited. Not two minutes later A woman in the next room came out and asked if id been helped, I said yes, I was a walk in and I was just waiting. She then escorted me to her chair and started taking down my hair while talking on the phone, a few minutes into this, the woman who was out promoting herself came in and said "this is my client shes here for my special" the lady (still on the phone) lifted up her hands and let me leave her chair. I then followed the seconed hairstylist "Liz" to her chair and began to tell her what I wanted. I wanted a partial highlight touch up, what I always get and a cut. She started going into detail of a darker blonde with a lighter color weaved through, even dragging me outside to show me color swatches. I finally agreed to whatever she wanted to do, saying I trusted her expertise. Following her back inside the salon, to the chair, she said "okay well, I just have to go buy the color, its right up the street" .....Ummmm..... Okay, I guess thats fine. After she left I looked around the Spa, I was compleatly alone, theres a whole nail salon on the seconed level that was deserted, not one other client or stylist not even a receptionist answering the phones! I began to feel very awkward, I wasnt even left a magazine or offered a cup of water! I could of robbed the place if I wanted too. After sitting in the deserted Spa, feeling very odd and un comfertable, I walked out as she was walking back in! Let me also add I am in the industry, I have been a Esthetician for 8 years. I have never ever, been in a Spa or worked with any professional thereapist who would leave a client in the middle of a treatment to go buy more product! Not only that, but who would ever, EVER would desert a paying customer in a EMPTY Day Spa and not provide an ounce of customer service or intergrity? La Bella Day Spa shoud not be in the business of pleasure!! I would not call any minute of my time here "Professional" the were not prepared for walk ins and should not have a huge sign stating that they are. Oh,and trust me, I really WOULD know =)
|