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Businiess name:
Essentials Spa
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Review by:
citysearch c.
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Review content:
I was very disappointed with the service at this spa. Coming from a small town, I assumed the big town service would be stellar - not so. In fact, I felt like a number, not a customer.
First of all, I would like to say the only reason they didn't get one star is due to their atmosphere -it is a very nice place to look at.
And I had plenty of time to look at their waiting area, since they were 20 minutes late for my appointment. To make up for this, they cut my 1 hour appointment down to 45 minutes...and charged me full price.
I didn't get the full service, which was advertised as a full pedicure with "much massage". I got a basic pedicure, and if there was supposed to be much massage, it wasn't on my feet or legs - only from the vibrating chair I was sitting in.
The technicians had a visitor during our service, which made my sister very uncomfortable.
There were still rough spots all over on my sister, and her polish starting chipping off within a week.
I called afterward to express my concerns, and got the brush off from the receptionist. She said (and I'm not making this up) "If you got only 45 minutes instead of 1 hour, it's because some of our technicians are so fast." In my opinion, they were so fast because they skimped on the service.
I then e-mailed the site, which indicated they would contact me back. Never heard a thing, and it's been well over a month now.
Bottom line is that if this is the best Brevard has to offer, I feel sorry for Brevard.
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