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Review content:
Furthermore, I have never had this sort of problem with my regular mechanic (whom in retrospect I should have gone to in the first place—but, like I said, I was giving Midas a chance). When basically telling him that his assessment of my ability to understand was bull***t, he told me to “go **** myself,” and gave me a complaint number along with what seemed to be a threat if I contacted them, “see what happens.” Obviously, Midas has my address and personal information on file so I have particular cause to be nervous in filing this complaint (even though, I should add, my name was misspelled even though I had spelled it aloud—begging the question of who was having the problem understanding)—but it is necessary that I do so because, when calling the “customer hotline,” I hit another brick wall. Rob, whom I spoke with there, acted surprised to hear a complaint from the Hamden location, even though after looking online I see every consumer awareness site (citysearch, yelp, googlereviews, yahoo reviews, consumeraffairs) has complaints for this particular Midas shop. But, since I was not only complaining about the willful miscommunication and the caustic and threatening environment of “service,” my car was also now making a strange squeak on the front right tire which was not there before, plus was swerving to that right side as if the alignment had been messed up, I was offered to take it for another brake inspection to a nearby Midas shop. Not, I should emphasize, to fix the problem which Midas service had created, but simply to do what I had already done all over again. Reading the reviews for other Midas shops in the area, there is no way that I am going to take my car to another shop (as the kinds of problems that I am complaining about here are evidently systemic to the entire company). I asked Rob if I could have my money back and he flatly refused, saying I had work done on my car and that was that. The notion of a (dis-) satisfied customer was not at all at play in our conversation. Moreover, I was not even given the discount from the coupon which brought me to try Midas out in the first place. That coupon was kept by the store—and I was left with a $99.35 bill for leaving my car with more problems than when I brought it in. The least Midas could do would be to refund what money I paid to be poorly serviced. Trying Midas out was, I reiterate, a serious error of judgment. I will be taking the car to its regular (reliable) mechanic this week and will recommend them to anybody that asks. Their garage is quite full (I will happily wait the few days to bring the car in) while Midas’ looked pretty empty. Can Midas really afford to be losing customers like this?
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