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Businiess name:
Hiley Mazda-Volkswagen & Kia
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Review by:
citysearch c.
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Review content:
I am totally disappointed in my experience at Hiley Mazda. I bought a truck there last week and well, first of all, I drove it home and then realized that I had no paper dealer plates on the truck. So I kept my rental truck for another day and left the truck I just bought at home. The next day I went back and picked up the paper dealer plates and put them on my truck so I could drive it to work the next day. I drove the truck to work and when I left for lunch it started dropping all the coolant. Since I had barely put 20 miles on the truck I called Hiley Mazda and asked what they wanted me to do with it, figuring they would at least want to look at it and help me with the repair costs. No such luck. They told me that I bought a truck as is and they can’t do anything about because “I bought the truck for less than the internet price.” I was also told by the Sales Manager Jason Husfeld that “had I paid full price for the truck he would’ve put it in service and taken care of all the repair costs,” but since I got a few hundred knock off the price there’s nothing he will do. To me the question isn’t what I paid for the vehicle but if they are going to stand behind the vehicle they sold me. Which they OBVIOUSLY DON’T at Hiley Mazda in Arlington. The most infuriating thing about this whole experience is that I went to Hiley because they came so highly recommended to me by multiple friends of mine, I did a little research online and they had good reviews, and their “Family Promise” sounds good, so I figured I would be safe buying there. I have been calling up there and talking to different managers about this situation and I have been told every time that they would call me back within the hour and I have not received a call back once!! I have got nothing but the run around from them. So now I have to pay to fix the truck myself because I haven’t had a vehicle to get me back and forth to work for a week now and I can’t keep bumming rides. TOTALLY 100% DISAPPOINTED WITH THIS DEALERSHIP!!!! I will NEVER buy another vehicle here and I will recommend that none of my friends do either.
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