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Businiess name:
Bella Trio Day Spa & Salon
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Review by:
citysearch c.
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Review content:
I saw Emily for my first Brazilian. I am allergic to certain things and asked her to use the Honey wax on me. Unaware there are two entrances, coming in on the hair side I was confused and the receptionist was on the phone and seemed too busy to help. I got to the right spot and saw Emily sitting in the reception area chair chatting. She took me upstairs without mentioning new client paperwork, welcoming me, or offering me any refreshments. I went into her room and and was greeted by a mess. There was a soda on the counter, the wax warmer and surronding area were dirty and disorganized...this made me nervous. Emily instructed me (in a gruff tone) to take off my pants and "get on the table", while IN the room. I was offered no sanitizing wipe nor told what to expect. She had no gloves on!
Emily began to powder me, and then applied the correct wax. I told her that the wax was too hot, she then took the stick (that had been previously applied to my skin), stuck it on her wrist and said "feels ok to me..". What? I was horrified. The wax temperature did not get turned down. She cursed repeatedly during the waxing, asking me why couldn't she just use the other wax(that I am allergic to), and said "Jesus Christ this wax suxx...". I tried to make small talk to get my mind off of the heat, by asking her what treatments she likes to do. She went on to tell me about how much she hates body treatments, and tries to give them away to other technicians when she sees them on her appointment books, she said she likes facials "ok".
I had to ask her to tweeze me and she pulled the tweezers from somewhere under the bed.... I was shaking when I was finished, cause she handed me the paper towels and instructed me to wipe myself off. I felt embarrased and was concerned about sanitation.
I called the manager the next day, Terry, and she was receptive. She apologized, and got my money back. I will not be recommending this Spa, or be back...due to unprofessionalism.
Pros: Good parking, nice tile floor.
Cons: unprofessional employees
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