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Businiess name:
Cat Care Professionals
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Review by:
citysearch c.
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Review content:
We made a reservation here for our cat for the week of Christmas.
We called to verify drop off hours and were told they would be open
4-6 on Christmas Eve. We arrived shortly after 5pm and saw two people
through the front window/door. They got up as we walked to the door,
seemingly stowing cats so they wouldn't get out the door. But then we
noticed a sign saying they were closed the evening of Christmas Eve and
the two people proceeded to hide from us. For one hour we stood in the
cold trying to talk to the two people who hid behind furniture, crawled
around on the floor and peeked out windows to see if we were there.
They never acknowledged our presence during this time. Eventually one
came out the door of the vet clinic saying she was "just the groomer"
and nobody was next door at the B&B, but eventually acknowledging her
friend was there with her. She refused to admit that she was crawling
on the floor despite my being able to tell her what color and style
underwear she was wearing, but at the sametime refusing that a third
person was there. I saw two people crawling around and if she wasn't,
then there must have been three. Either way, lies! This is the absolute
height of unprofessional behavior. We could have made the earlier hours
but were specifically told they would be open so we chose to keep our cat
at home as long as possible. To not acknowledge us and say through the
closed door that they were closed and could not recieve the cat was silly.
To crawl around and hide for an hour then lie to our faces is ludicrous.
This business will not see our business in the future and this review (and
pictures of the people hiding) will be posted far and wide on the web.
Absolutely disgraceful!
Pros: location
Cons: horrendous staff
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