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Businiess name:
VCA Kent Animal Hospital
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Review by:
citysearch c.
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Review content:
When we first started taking our dogs and our cat there, Dr. Redman saw them - she's great. Then she started working only with small animals, and our dissatisfaction began.
We began to get pressure from the staff to have our pets undergo unnecessary testing, take preventative medication, and all manner of other "up-sell" that I frankly find dispicable. I say that the "up-sell" was recommended was unnecessary in clear conscience as we have a friend who is a veterinarian who sadly lives out of the area or we'd have him seeing the dogs, and after having had him look the animals over and review what we'd been pressured to do, he assured us that their recommendations were in no way necessary. This continued for more than a year, much to our frustration, including them mailing us magazines and fliers advocating all manner of testing and procedures just as a matter of course.
One of our dogs hates it there - he's shy, and they are not understanding about his personality and don't seem to undersand that they might need to earn his trust if he doesn't know them. For some reason, They seem to think that because they are vets, he should be fine with whatever they want to do to him. He is not convinced. They won't spend 2-3 minutes with him to build trust, the result of which is he hasn't had his temperature taken in probably 2 years.
The last straw for me was after having to euthanize our cat (she had cancer), without asking whether we wanted it done or whether we wanted it sent to us, they mailed us a pawprint of her paw with her toes all spread out and her name stamped into the clay circle. Opening the envelope to find something so unexpected was horrible; I knew she had cancer and that we were going to lose her in the end but it did not make losing my cat of 12+ years any easier , & broke my heart. Finding out that they'd taken the print after she'd died made me all the more sad, and I cannot bear to look at it.
Hope to find a decent vet soon.
Pros: Close to a great hamburger stand
Cons: horrible customer service, staff attempts to get you to purchase unneccesary services for sake of their profit-margin
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