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Businiess name:
Transmission Corporation of America
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Review by:
citysearch c.
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Review content:
I had a timing belt replaced the beginning of June. I was verbally assured it would be to dealer standards with dealer parts. On September 27, 3 weeks after the warranty expired, the tensioner clamp broke, derailing the belt and destroying my cylinder block. When I started looking into the situation, I was told by TCOA that if a belt broke, it wasn't their fault because that meant a clamp broke and given the number of miles on my car (100,000), that was likely to happen. When I asked why they didn't suggest replacing the clamps, they said they did a 'visual inspection," but didn't warn me about the potential problem or ask if I wanted to replace the tensioners. Lo and behold, the dealer told me there's no way to do a visual inspection and for years they have automatically replaced the clamps - all their information connected to timing belts for others to use recommends that they replace the tensioner with the timing belts, especially when the car has a lot of miles on it. I apparently don't have a legal leg to stand on, so I'm left on a fixed income trying to decide how to undo $5200 damage to my car. Had I been more wary I would have paid attention when they told me they could fix the car to dealer standards (they didn't), that they had a qualified mechanic (he didn't show up that day, someone else did the work before I found out), and also misled me on the warranty period for another major job they did at the same time (they verbally told me 12,000 miles/12 months instead of the 3,000 miles/3 months it actually is). In addition, they didn't deliver the car when promised. I saved about $500 over the dealer's cost. If you plan on saving a few dollars, be wary of it costing you hundreds more. I don't think they kept one of the verbal promises they made.
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