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Businiess name:
Chem-Dry of OKC / Edmond
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Review by:
citysearch c.
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Review content:
Wow, we have used Chem dry for years, never used anyone else, they have always done a great job, especially when Justin came, called today because about a month ago some guys came to clean our carpet and they did the dry instead of wet method, I thought it looked good but started noticing more spots showing up this time. I called today and talked with Jacob the owner and well let's just say...I was treated very poorly. I have never complained about their work and didn't even ask for them to come back and do the cleaning again, I just wanted to comment that maybe the dry method didn't work as well and I didn't know if they could do "spot" cleaning and I was informed by Jacob in no uncertain terms that, it had been over a month and what did I expect him to do and by the way, it's been two years since you last used us and by the way, you have had to cancel or reschedule carpet cleanings alot and he just went off on what a terrible customer I was. I don't normally write reviews but I even asked him why he was so upset and apparently having a busy schedule and having to reschedule with them from time to time is upsetting to him. I feel that he has practiced very poor customer service and allowed his personal feelings about us rescheduling or "slightly" complaining to effect how he treats us and we will no longer recommend them (which we have done at least a dozen times) or use their service. It is sad, because I thought I had the freedom to ask what we could do about some spots I had noticed, since we have used them forever, but apparently customer service is not on their mind and unless you use them every week to clean your carpet, you don't meet their standards. I don't know why I offend him so much but I would recommend that other customers do not call and complain about a tiny thing or ask questions, because you might "get it" from the owner Jacob. Sorry you lost our business, we were extremely satisfied until today!
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