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Businiess name:
The Cheesecake Factory
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Review by:
citysearch c.
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Review content:
The worst dining experience I've had in 15 years. The restaurant itself had an attractive and unique atmosphere. Staff were not rude, but seemed busy yet clueless. We were told there would be @45 minute wait. This turned into 2 hours - we started to complain after a couple got called in that arrived about 15 minutes after we did (our booth was next to theirs, so it was not a smoking/non-smoking issue).
After being seated, no one ever came to take our drink order. After about 10 minutes we had to wave down a waitress who went and found ours. We order our food at this point since we've had 2 hours to look over the menu. We got the spring roll appetizer, burger, and my wife got some shrimp pasta dish. Appetizer arrived in a timely manner and was good. Things start looking up slightly. Then our drinks run dry. Waitress is MIA for 20 minutes until our food arrives. I've been noticing the couple across from us is getting slow service and look upset as well. It dawns on me that the wait is so horrible because the place is disorganized, not because there are so many people waiting to eat.
My hamburger was a joke. No condiments - I guess it's just so delicious it doesn't need any. It's served on a bun that's like rock-hard french bread. Top was off to display the magnificence of the Cheesecake Factory burger. There's a tomato slice, ring of onion, lettuce leaf, and a dry, charred oval shaped piece of ground beef (no I did not request it well-done). Suffice to say it was hard and bland and extremely overpriced. My wife's dinner was so-so and very overpriced for what she got as well.
Despite all this, we decide to get some cheesecake, since we are never coming back. We waited another 23 minutes for it to arrive (no kidding). Got the check and took it home. We could have gone to a really nice restaurant for the price we paid at this phoney place. Don't get lured in and ripped off by the Cheesecake factory - go to a restaurant where you really get what you pay for.
Pros: Beautiful atmosphere, some of the best cheesecake anywhere
Cons: Bad food, very overpriced, extremely slow and disorganized service
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