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Businiess name:
Service Experts
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Review by:
citysearch c.
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Review content:
Everything replaced in 2004, duct work, heat pump, air handler, humidifier and purifier.
Lost heat twice that first winter due to a blown fuse, traced back to a instillation problem. Was suppose to be fixed. The following years we have lost heat in the winter at least once a year. Sometimes due to the unit freezing up, sometimes due to a blown fuse. We have lost AC due to malfunction 2 different summers. The last one (another reviewers same week, temps were over 105F!) was a misdiagnosis that lead to over 6 days without AC and we were still charged for the work done AND the diagnosis. We have had the twice a year maintenance package that was suppose to check the functionality of the system and replace filters. When we started having bloody noses this winter and decided to check to see if the humidifier was working properly. Found out that the filter for that was suppose to be changed at the beginning of the heating season but hadnt been touched since we had the unit installed. It was moldy enough to make us sick. We have since easily changed the filter ourselves. The Aprilair purifier, we were informed isnt working properly and would need roughly $1200 worth of work to get it functioning again. The tech suggested replacing it with a new Lenox. It was $2000 after $1000 off. We will be replacing the entire unit with a newer model of what we already have for under $500. Less than an hours worth of work for a trained professional.
We really do not appreciate the scare tactics. First with getting the entire unit replaced, then with the filter issues (just get a new one!), lastly with the 'only solution' to our summer time humidity 'problems' was a $3000 central air dehumidifier.
For us the service plan was a lot of money ($120 + filter costs but NOT the humidifier filter!) for nothing. The scare tactics were alarming and the work was grossly over priced. We were charged for a misdiagnosis! Go with a local contractor. Jeff Daulton does great work. 919-644-0800
Pros: They almost always had someone ready to come out, prompt.
Cons: Scare tactics, over priced, poor quality work
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